Use the appropriate information, based on your location and region, to access the SafeLINC Cloud.
Configuring SafeLINC Cloud for the EU
When you configure firewall or network settings to connect devices to an EU region SafeLINC Cloud, ensure that the firewall accommodates outbound connections for all the listed ports. The customer IT group must provide gateway access to the following sites so that they are not blocked:
SafeLINC Web Architect
To avoid errors, copy and paste the URLs from the following list:
https://eu.safelinc.johnsoncontrols.com
https://api-eu.safelinc.johnsoncontrols.com
https://eu-gateway.xaapbuildings.com
Connected Services Gateway
https://global.azure-devices-provisioning.net
https://aihbtsfirestormprod201.azure-devices.net
https://stgpbtsfirestormprod201.blob.core.windows.net
https://aidpsbtsfirestormprod201.azure-devices-provisioning.net
Configuring SafeLINC Cloud for NA
When you configure firewall or network settings to connect devices in a North American SafeLINC Cloud, ensure that the firewall accommodates outbound connections for all the listed ports. The customer IT group must provide gateway access to the following sites so that they are not blocked:
SafeLINC Web Architect
To avoid errors, copy and paste the URLs from the following list:
https://safelinc.johnsoncontrols.com
https://api.safelinc.johnsoncontrols.com
https://gateway.xaapbuildings.com
Connected Services Gateway
https://global.azure-devices-provisioning.net
https://aihbtsfirestormprod001.azure-devices.net
https://stgpbtsfirestormprod001.blob.core.windows.net/stciothub
https://aidpsbtsfirestormprod001.azure-devices-provisioning.net
Port numbers
The current gateway devices and the CSG use protocols that operate over TCP to communicate with the SafeLINC Cloud. The following table lists the outbound ports that must be open for device communication and data transmission with the SafeLINC Cloud in the network.
Ensure that all the ports listed are open in the network to facilitate communication.
| Protocol | Port |
|---|---|
| AMQP | 5671 |
| MQTT | 8883 |
| MQTT over WebSockets | 443 |
| HTTPS | 443 |